Contact Networks’ Enterprise Relationship Management (ERM) Solution
The process of trying to identify colleagues who know a particular individual is inefficient and ineffective today. The typical approach is to send out blast emails, check the CRM system for any helpful relationship information, and see if any local colleagues can provide a lead.
Since 2002, Contact Network’s ContactNet, has been the most widely used Enterprise Relationship Management (ERM) solution on the market. The solution addresses the unique business needs of professional services firms and Fortune 1000 companies. It helps generate more new business by leveraging a firm’s entire extended network of relationships. We are currently installing Version 5.6, which is based on seven years of customer experience and feedback
What is ContactNet?
ContactNet software supports business development and better client service by enabling firms to quickly identify who within their firm has the best relationship with a prospective client.
- Provides Access to Larger Universe of Relationships with No Manual Data Entry and Upkeep: Uncovers 3-8X more relationships than successful CRM. It captures data automatically by analyzing multiple data sources including:
- Email and calendaring applications
- CRM Systems
- Marketing Databases
- HR Databases
- Billing Systems
- Ranks Relationships by Strength: Much like the results of a GoogleTM search, colleagues are listed according to a relevance score. Colleagues with the strongest relationships appear at the top of the results list.
- Offers Relationship Owner Control: Advanced privacy configurations enable firms to find the right balance between privacy and sharing
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| How Do Most Firms Identify Relationships? |
- Send firm-wide blast emails, and following up via phone
- Check the CRM system for any helpful relationship information
- Wander from office to office asking local colleagues if they can provide a lead
These processes are inefficient and ineffective.
Learn how Contact Network’s customers are using ContactNet to better leverage their relationships.
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Contact us to learn more about how our ERM solution can assist your business development and sales efforts.
