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Contact Networks In the News:
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07/11/08 - Contacts and Connections: An Array of Options
KM World
"Relationships are fundamental to obtaining business in the legal field," says Thomas Baldwin, CKO at Reed Smith. "We needed a robust solution that would help us make use of contact information without taking any time away from our busy attorneys."
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05/30/08 - Contact Collector Announced
Contact Networks
Contact Networks introduces Contact Collector, a new product designed to keep address books current.
Contact Collector helps professional service firms improve relationship marketing. By making it easy to add to and update address books, Contact Collector helps professionals stay in touch with contacts whether they’re in the office, or on the road, using a Blackberry. And it greatly benefits firms using a CRM system that syncs with user address books (such as InterAction from Lexis Nexis, MS-CRM from Microsoft, Contact Manager from Hubbard One, ContactEase from Cole Valley) to keep their contacts up-to-date.
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04/21/2008 - Email Software...
The Wall Street Journal
"We're able to infer where people have relationships, based on their electronic vapor trail of activities,’" said Geoffrey Hyatt, founder of Contact Networks in Boston.
The company, whose product is called ContactNet, said the program is used at about 40 law firms, including Skadden Arps, Slate, Meagher & Flom LLP and Weil, Gotshal & Manges LLP, both in New York."
- 05/08/2008 - Contact Networks: Enterprise Relationship Management
KM Space Blog
"We had Rich Rifkin and some of his colleagues in from Contact Networks to see what their product can do. I was left very impressed."
"Contact Networks provides a simple, "Google-ish" interface to search for who inside a firm knows a particular person outside the firm or who inside the firm has outside contacts at a particular company. That is a question that passes through my email system dozens of times a day. InterAction was set up to try to answer the question. Contact Networks goes farther than showing Who Knows Who, to showing How Well Who Knows Who."
- 02/21/2008 - Eagan's Thomson West Touts Network-building Web tools for Law Firms
Pioneer Press
"Kilpatrick Stockton, an Atlanta-based firm with more than 500 lawyers scattered across nine offices, put ContactNet to the test recently. One morning before work, a lawyer at the firm saw a TV news story about a food company blamed for selling a tainted product. As soon as he got to the office, the lawyer logged into ContactNet to find out whom at the firm knew people inside the food company. By the end of the day, Kilpatrick Stockton's litigation unit had signed up a new client, said David Gregson, the firm's chief information officer.
‘You don't know who your partners know and you don't know who the clients know,’ he said."
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Quick Links:
08/06/08
Stealth Networking - LawyerKM Blog
"Not ‘stealth’ as in ‘I don’t want you to know about it.’ More like ‘stealth’ as in ‘I don’t want to bother you.’"
08/01/08
Relationship Marketing at Law Firms: Four Best Practices
“Leading firms have realized the need for and importance of a more systematic process for mapping and managing global relationships. One firm that implemented enterprise relationship management (ERM) described the challenge well: “Our attorneys have developed relationships with thousands of firms and organizations, but before implementing an ERM system we had no way to systematically catalog, search and leverage that information.”
07/30/08
Humans Seek Connections: The Case for Online Social Networking
“One application that has hit a home run with law firms who view their social networks as an asset to be guarded and mined is Contact Networks.”
07/11/08
Contacts and Connections: An Array of Options
"Relationships are fundamental to obtaining business in the legal field," says Thomas Baldwin, CKO at Reed Smith. "We needed a robust solution that would help us make use of contact information without taking any time away from our busy attorneys."
06/18/08
LMA Panel Discussion: Debunking the Myths
A panel of respected ERM and CRM experts discusses the ins and outs of integrating the two systems, as transcribed from a panel discussion at the 2008 Legal Marketing Association's Elevate08 Conference.
05/30/08
Contact Networks Introduces New Product to Keep Address Books Current
Contact Collector helps professional service firms improve relationship marketing. By making it easy to add to and update address books, Contact Collector helps professionals stay in touch with contacts whether they’re in the office, or on the road, using a Blackberry. And it greatly benefits firms using a CRM system that syncs with user address books (such as InterAction from Lexis Nexis, MS-CRM from Microsoft, Contact Manager from Hubbard One, ContactEase from Cole Valley) to keep their contacts up-to-date.
05/30/2008
Inside Contact Networks (Transcript) Thomson West
On a new episode of the Westcast podcast, Contact Networks founder and CEO Geoffrey Hyatt explains how the ContactNet application works and why it is changing how law firms are leveraging their existing relationships to accelerate business development.
05/13/2008
The Zero-Percent Rule LawyerKM Blog
"You know about PTI e-mail: “Pardon the interruption, but does anyone know Mike Smith or any other senior executive at Big Corp?” With a system like Contact Networks [...] those questions can be answered without spamming every single lawyer in the firm."
05/08/2008
Contact Networks - Enterprise Relationship Management KM Space Blog
“We had Rich Rifkin and some of his colleagues in from Contact Networks to see what their product can do. I was left very impressed.”
"Contact Networks provides a simple, "Google-ish" interface to search for who inside a firm knows a particular person outside the firm or who inside the firm has outside contacts at a particular company. That is a question that passes through my email system dozens of times a day. InterAction was set up to try to answer the question. Contact Networks goes farther than showing Who Knows Who to showing How Well Who Knows Who."
04/21/2008
WSJ Article: Email Software... Marketing Muse and News Blog, April 21, 2008
- WSJ Full Article: Email Software... The Wall Street Journal, April 21, 2008 (Subscription Required)
“We're able to infer where people have relationships, based on their electronic vapor trail of activities,’" said Geoffrey Hyatt, founder of Contact Networks in Boston. The company, whose product is called ContactNet, said the program is used at about 40 law firms, including Skadden, Arps, Slate, Meagher & Flom LLP and Weil, Gotshal & Manges LLP, both in New York.”
02/21/2008
Eagan's Thomson West Touts Network-building Web tools for Law Firms Pioneer Press, February 21, 2008
“Kilpatrick Stockton, an Atlanta-based firm with more than 500 lawyers scattered across nine offices, put ContactNet to the test recently. One morning before work, a lawyer at the firm saw a TV news story about a food company blamed for selling a tainted product. As soon as he got to the office, the lawyer logged into ContactNet to find out whom at the firm knew people inside the food company. By the end of the day, Kilpatrick Stockton's litigation unit had signed up a new client, said David Gregson, the firm's chief information officer. ‘You don't know who your partners know and you don't know who the clients know,’ he said.”
09/03/2007
Case Study: Unlocking the Relationship Paradox Managing Partner Magazine, September 2007
"Squire, Sanders & Dempsey L.L.P. introduced an enterprise relationship management (ERM) solution to merge technology with marketing and give lawyers a greater range of client contact information."
05/01/2008
"Case Study: Taylor Wessing ContactNet Implementation" Tikit Case Study, May 5, 2008
"In early 2008, European law firm, Taylor Wessing, selected legal IT specialist,
Tikit, to implement the Contact Networks ‘Enterprise Relationship Management’
software as part of a wider roll out of an InterAction CRM system."
09/03/2007
"Case Study: Unlocking the Relationship Paradox" Managing Partner Magazine, September 2007
"Squire, Sanders & Dempsey L.L.P. introduced an enterprise relationship management (ERM) solution to merge technology with marketing and give lawyers a greater range of client contact information."
09/11/2006
"ERM Software Builds Better Client Base" Legal Tech Newsletter, September 11, 2006
"Pre-existing relationships -- whether with clients, former
colleagues or law school classmates -- are every law firm's
number-one source for new client development. [...] If your firm is serious about leveraging its
relationship capital, I highly recommend exploring Enterprise Relationship Management."
07/01/2006
"Overcoming a Bear of a Communications Gap" Destination CRM, July 1, 2006
"The biggest challenge with venture firms is that the partners know a huge number of people, but the organizations do a poor job of consolidating that information in any meaningful way," says Steve Maxwell, recruiting partner for Kodiak. ContactNet helps Kodiak with two modes of use, a recruiting module for locating new executives, and a venture investment search for finding companies to fund. "In 2005 we added about 35 new executives to our portfolio, and we were able to find two-thirds of them with ContactNet," Maxwell says."
06/06/2006
"CRM:It's Not Just About Who You Know" Law.com, June 6, 2006
"No matter what the size of the organization, CRM should first
be seen as part of an overall business strategy, with a clear model of where the business
wants to get to," she says. "Our goal, for example, was to strengthen our relationships
with our existing clients, and to boost our business development efforts. Integrating
ContactNet with InterAction ties right in to those strategic goals."
01/01/2006
"IT at Mintz: Nurturing Relationships" Law Technology News, January 1, 2006
"Our use of ContactNet revealed that typical users at our firm send nine out of 10 e-mails to
people who are never entered into address books, so the ability to analyze e-mail traffic patterns
makes the system much more complete. The matching and de-duplicating is handled by the
technology instead of the users, making the system more accurate and less of a burden."
- 04/09/2008
MySpace Mind-Set Finally Shows Up at the Office The New York Times, April 09, 2008 (Subscription Required)
“Despite the huge popularity of networks like MySpace and Facebook, they have had a slow start in the business world, where I.T. managers and executives remain leery of them. But that is starting to change as the technology is becoming more integrated into corporate software applications.”
- 01/28/2008
Thomson Acquires ContactNet Electronic Information Report, January 28, 2008
“We know implicitly our whole business depends on communities,” said Mike Wilens, Thomson corporate executive vice president and chief technology officer. “We have been in the business forever, but now it’s going online.”
- 01/25/2008
Using Corporate Social Networking to Rev Up Revenue CRM Buyer, January 25, 2008
“Companies have always invested heavily in growing their relationship network. Now, with enterprise relationship management, firms have a way to capitalize and leverage that "asset" -- the extended network of relationships that they have built and maintained.”
- 01/18/2008
Thomson Acquires Contact Networks Destination CRM, January 18, 2008
“The fight to establish an influential presence in the rapidly emerging B2B social networking market just found itself a new participant in the Thomson Corp. With its acquisition Tuesday of Boston-based Contact Networks, Thomson adds the enterprise relationship management (ERM) product ContactNet to its existing arsenal of business intelligence and relationship management services.”
- 01/17/2008
Thomson Buys Contact Networks Octavianworld Blog, January 17, 2008
“As a customer, I can attest to that... In short, it was probably the most elegant software application concept and execution of a concept I have seen in my career so far, and just a killer value proposition: one incremental sale a year would cover the nut.”
- 01/16/2008
Thomson adds Contact Networks to Portfolio Boston Globe, January 16, 2008
“ContactNet, a networking application built specifically for corporate environments, automatically uncovers, aggregates, and prioritizes a firm’s internal relationships with external business contacts.”
- Thomson Bags B2B Social Search Vendor eWeek.com, January 16, 2008
“Businesses, including legal firms and marketing agencies, are increasingly using such tools to find referred employees, invite users to events, as well as for cross-selling opportunities and competitive intelligence to gain an edge on rivals.”
- 12/10/2007
Social Networks: Execs Use Them Too The Tech Exec Society, December 10, 2007
"It showed a senior relationship that existed in our firm with them," says Schechter. Duane Morris subsequently won the business, thanks in part to the Contact Networks discovery, Schechter says."
- 12/07/2007
Today’s Law Offices Embrace Tech Solutions Mass High Tech, December 7, 2007
“Contact Networks -- another in the Thomson family -- has introduced an appliance that combs the e-mail and documents to find and report on user "relationships." This helps leverage relationships and enhances cross marketing opportunities between practice areas.”
- 11/02/2007
http://connectingdots.typepad.com/thewebchef/2007/11/enterprise-or-b.html The Web Chef's e-Bytes, November 2, 2007
"So why the interest in business social networks? According to CIO Insight, SelectMinds (one of the business social networking vendors), "claims users are seeing quantitative and qualitative results in terms of new business generation, productivity, retention and branding.""
- 11/01/2007
Social Networking Tools Destination CRM, November 2007
"Networking has always revolved around the concept that it's not what you know, it's whom you know. Paralleling the growth of consumer social networks, social networking applications are automating the corporate Rolodex, helping companies leverage existing relationships to drive engagements, maximize sales, and reduce marketing and operational costs."
- 09/18/2007
CRM's New Sidekick Law Firm Inc, September 2007
"Skadden, Arps, Slate, Meagher & Flom recently signed a long-term contract for ContactNet, which Skadden's CTO, Harris Tilevitz, describes as an efficient way to understand, manage, and leverage the powerful relationships of our global team."
- 07/09/2007
"Collaborative Thinking: Unified Social Networks" Burton Group, July 9, 2007
"Enterprise software vendors are also focusing on the market opportunity represented by social networking."
- 05/21/2007
"Skadden Selects Leading Corporate Social Networking Solution from Contact Networks to Leverage the Firm's Relationship Network" May 21, 2007
"We chose Contact Networks' enterprise search solution for its ability to instantly map our attorneys' relationships to each of our clients and prospects."
- 04/01/2007
"White Paper: Institutionalizing Relationships as a Firm Asset" ILTA White Paper April, 2007
"The firm will invest significant time and money to acquire and nurture relationships, and that investment cannot be properly realized without a system and culture
to use those relationships."
- 03/06/2007
"Spotlight: Contact Networks" What's Next March 6, 2007
"Contact Networks has an 80% market share, and through this experience has learned how to implement an ERM system in a broad range of corporate cultures."
- 03/01/2007
"Relationship Management: Find Contacts In the Next Cube" CIO Magazine March 1, 2007
"To avoid missing potentially profitable connections, Sheppard Mullin, an AmLaw 100 firm with offices throughout California, installed an ERM system from Contact Networks."
- 02/04/2007
"New Technology Solves Old Relationship Management Problem" Marketing the Law Firm February 4, 2007
"Most partners and practice group leaders are up late thinking, "How do we leverage our talent to grow in China? How do we cross-sell our IP clients? Whom do we know in the legal department of AstraZeneca because we have an opportunity to do a major pitch?"
- 10/15/2006
"Emerging Technology: Consumer Appeal" CIO Magazine October 15, 2006
"At the Boston law firm Mintz Levin, attorneys search for contacts on the firm's intranet using Contact Networks' software. Now, the firm's 475 lawyers can search for contacts within the firm from a link on the company intranet page."
- 09/12/2006
"ERM Software Builds Better Client Base" Legal Technology September 12, 2006
"As you evaluate ERM solutions for your firm, consider which approach best meets your criteria. Ask for multiple references and ask your peers at other firms about their experiences. Benefit from the experience of others and learn some best practices for launch and adoption."
- 09/11/2006
"Social Networks: Execs Use Them Too" Business Week September 11, 2006
"Within a matter of days, the software uncovered a key connection that the existing CRM software had failed to capture. 'It showed a senior relationship that existed in our firm with them,' says Schechter. Duane Morris subsequently won the business, thanks in part to the Contact Networks discovery, Schechter says."
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"CEO Guide to Technology: Social Networks" Business Week September 11, 2006
"Days after the system was installed, it uncovered one relationship that the CRM system missed, providing an entrée into a company that is now a client."
- 08/14/2006
"ERM: The Process of Bringing in New Business" ILTA Peer to Peer August 14, 2006
"Visionary IT executives have been implementing ERM solutions to help generate more new business by leveraging their firm's entire extended network of relationships. In each case, they have seen user acceptance, adoption and measurable results."
- 08/09/2006
"Gartner's 2006 Emerging Technologies" Gartner Group August 9, 2006
"Social Network Analysis (SNA) is rated as high impact (definition: enables new ways of performing vertical applications that will result in significantly increased revenue or cost savings for an enterprise) and capable of reaching maturity in less than two years."
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"ContactNet 5.0 Boosts CRM" Law Technology News July 1, 2006
"ContactNet 5.0 analyzes several new data sources, including client relationship management systems such as Microsoft Dynamics CRM, from Microsoft Corp.; NetSuite Inc.'s NetSuite CRM+; LexisNexis InterAction; Elite Enterprise from Thomson Elite; and others."
- 06/06/2006
"CRM: It's Not Just About Who You Know" Law.com June 06, 2006
"Our goal, for example, was to strengthen our relationships with our existing clients, and to boost our business development efforts. Integrating ContactNet with InterAction ties right in to those strategic goals."
- Pat Purdy
Senior Marketing Director, Duane Morris
- 05/23/2006
"Software turns contacts into corporate capital" Law Times May 23, 2006
"In a small firm, it's not hard to wander down the corridor, tapping on doors and asking if anybody knows anyone at a potential client's company. In a bigger firm, you might search the company's customer relationship management system, which may not have everyone entered, or you can resort to blast e-mails and sit back and hope some responses will trickle back in time.
Imagine instead a simple search that immediately provides you with a list of colleagues with their relationship with the wished-for contact ranked in terms of strength."
- 05/15/2006
"An ERM Upgrade for Professional Services" Destination CRM May 15, 2006
"Using ERM as leverage on CRM is the winning business case. Social networking on top of CRM has a high capability to drive more revenue, which is more compelling than cutting costs," Dan Keldsen, senior analyst and CTO with Delphi Group, a Perot Systems company says. "Within five years we should see many more companies that have tied social networking into sales and especially marketing."
- 05/12/2006
"New ContactNet Reveals Whom You Know BEST at Targets" Professional Marketing Blog, May 12, 2006
"Business development and marketing professionals at larger firms have the advantage of having more employees with more relationships to potentially leverage for business development efforts. On the flip side, the larger the firm, the more difficult it becomes to know all of your colleagues and the valuable relationships they have."
- 05/09/2006
"What's Next @ MITX: Member Spotlight" [PDF] MITX Weekly Information Exchange, May 9, 2006
"The process of trying to identify colleagues who know a particular individual is inefficient and ineffective today. The typical approach is to send out blast emails, check the CRM system for any helpful relationship information, and see if any local colleagues can provide a lead."
- "Need to Know: Kodiak Venture Partners uses ContactNet software" TheDeal.com, April 20, 2006
"The recruitment chief at Kodiak Venture Partners and other principals at the early-stage fund use software from Contact Networks Inc. that helps the firm coordinate thousands of professional relationships, cuts down on the costs of recruiting portfolio company executives and generates sales leads."
- 03/01/2006
"Social Networking: Getting in Touch the CRM Way"
CRM Magazine, March 1, 2006
"We discovered we had more than 37,700 unique contacts in 3,300 different organizations."
- 02/15/2006
"Marketing Technology: Speaking to a Brick Wall?," Law Technology News (Registration required), February 15,2006
"In preparation for a client pitch, lawyers traditionally walked down halls and asked if anyone knew someone at the company in question. With the advent of e-mail, the "all-lawyer" e-mail blast has become commonplace. But are you truly leveraging your firm's relationship capital?"
- 02/02/2006
"Manage All Relationships, Not Just Customer Relationships: ERM helps to
drive revenue by leveraging key relationships," CRM Magazine, February 2,2006
"A CRM system should be a key data resource to manage customer
relationships, but it cannot be the only data resource for managing all
company relationships".
- 01/13/2006
"Social Networking and CRM: the Next Step for Law Firms," Excited Utterances Legal Technology Blog, January 13,2006
Tom Baldwin, Sheppard Mullin's Chief Knowledge Officer, blogs about two new social networking software products which will enhance your firm's client relationship management system.
- 01/12/2006
"Adding Relationship Capital to CRM…," Legal Industry Knowledge Management Blog
, January 12,2006
If you're firm is serious about leveraging its relationship capital, these tools shouldn't be overlooked.
- 01/01/2006
"IT@ Mintz Levin: Nurturing Relationships," Law Technology News (Registration required), January 1, 2006
"We needed technology that would help us better leverage our relationships. Our attorneys have developed relationships with thousands of firms and organizations, but we had no way to systematically catalog, search and leverage that information."
- 11/24/2005
"Search is back...," Mass High Tech, November 24, 2005
"Search technologies have been (around) for years, and really decades, across internal data. What some companies are doing now is applying search technologies to business problems instead of to data" said Geoffrey Hyatt, CEO of Contact Networks Corp., a startup based in Boston whose software enables employees to track colleagues' contacts within a large firm.
- Older News
"How to Balance Employee Privacy and Enterprise Search Technology" Computerworld July 21, 2005
- "Enterprise relationship search - New application from Contact Networks", KMWorld, July 11, 2005
- "Contact Networks unlocks relationship data", by Cathleen Moore, InfoWorld, July 5, 2005
- "Law firms reinvent KM", Judith Lamont, KMWorld, July 1, 2005
- "Social Networking: M&A Matchmaker Gets Automated Help" Bank Technology News, May, 2005
- "Contact Networks Makes Making Connections Easier", by Ethan Forman, Mass High Tech, March 28, 2005
- "Technology Can Help Change Corporate Culture", by Eric Chabrow, Information Week, September 22, 2004
- "Digital prospecting--social networks in sales", by John Harney, KMWorld Magazine, June 1, 2004
- "Networking Overload", by Scott Kirsner, Fast Company, April 29, 2004
- "Alumni Sites Use New Tools to Keep Grads Connected", by Jennifer Saranow, Wall Street Journal, April 28, 2004
- "Leveraging Your Leads", by Dan Tynan, Sales and Marketing Management, March 22, 2004
- "@Large 3-2-1", by Scott Kirsner, Boston Globe, February 9, 2004
- "Trend Watch: Social Networking Is the Newest Link in the CRM Chain", by Lisa Picarille, Destination CRM, February 2, 2004
- "Making Contact", by Rob Wright, VARBusiness, January 13, 2004
- "15 Minutes With: Contact Network's Cesar Brea, on Corporate Social Networking", by Scott Van Camp, Technology Marketing, January 6, 2004
- "Social Networking Targets the Enterprise", by Ephraim Schwartz, Infoworld, December 15, 2003
- "Six Degrees Co.", by Chris Gaither, Boston Globe, December 7, 2003
- "Encouraging Social Interaction At Work", by Paul Golden, IT's Monday, December 8, 2003
- "Social Networking Reaches Into The Enterprise", by Matt Hicks, eWeek, December 3, 2003
- "Market Watch: Collaborative Selling", by Lisa Picarille, CRM Magazine, December 1, 2003
- "Contact Network shares its contacts", by Elizabeth Dinan, Mass High Tech, November 10, 2003
- Networking Software Helps Make Introductions Transform Magazine, October 2003
- "I get by with a little help from my friends of friends of friends", by David Kirkpatrick, Fortune, September 30, 2003 (October 13 print edition)
- "Delayed Gratification", by Tom Witkowski, Boston Business Journal, September 27, 2003
- "Computer
Program Helps Business-School Students Expand Their
Networking Opportunities", by Scott Carlson, Chronicle
of Higher Education, September 23, 2003
- "New Product Highlight", CRM Magazine, August 27, 2003
- "New Application for Contact Collaboration", KM World, August 26, 2003
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